Lesson
40
Keeping clients informed throughout a kitchen or bath remodel is essential for building trust and ensuring satisfaction. Regular communication helps manage expectations, address concerns, and maintain a positive relationship.
Here are effective ways to keep clients in the loop during their project.
Start with a Communication Plan
Set the tone for how updates will be shared from the beginning.
What to Include:
Agree on preferred communication channels (e.g., email, text, or phone).
Establish a schedule for updates, such as weekly progress reports or milestone check-ins.
Inform clients about who to contact for questions or issues.
Provide Regular Updates
Consistent updates keep clients engaged and reduce uncertainty.
How to Update:
Share weekly summaries of progress, including completed tasks and upcoming goals.
Use visuals, like photos or videos, to highlight progress.
Alert clients promptly about any changes to the timeline or scope.
Be Transparent About Challenges
Clients appreciate honesty when problems arise.
How to Handle Challenges:
Explain issues clearly and calmly, focusing on solutions.
Share how delays or changes will impact the timeline and costs.
Keep the tone professional and reassuring to maintain trust.
Celebrate Milestones
Highlight key achievements to keep clients excited and reassured about the project’s progress.
Ideas for Celebrations:
Share photos when major phases, like demolition or installation, are complete.
Send a quick message or email marking a key milestone in the timeline.